Shipping and Returns

At D'Oro Walk, we have spent 35 years building trust with our customers. We want you to feel completely confident when shopping with us online. Below is everything you need to know about how we ship your orders and our straightforward return process.

Shipping Policy

• Processing Time: All orders are carefully processed and packed within [1-2] business days. You will receive a confirmation email the moment your order is placed.
• Delivery Time: Standard shipping typically takes [3-7] business days, depending on your location.
• Tracking Your Order: As soon as your order leaves our facility, we will send you a shipping confirmation email containing a tracking number so you can follow its journey to your doorstep.
• Shipping Costs: We offer free standard shipping on all orders over ₹999.

Returns & Exchanges

We stand behind our quality and want you to love your new footwear and apparel. If a size isn't right or the fit isn't quite what you expected, we are happy to help you process a return or exchange within 7 days of receiving your order.

Return Conditions

To ensure a smooth return or exchange, please make sure your items meet the following criteria:

• Security Seal Must Be Intact: All footwear is shipped with a visible security seal attached. Returns will only be accepted if this seal remains completely intact and attached to the shoe. If the seal is removed, broken, or altered in any way, the item is considered worn and the return will be rejected.
• Pristine Condition: Shoes must be entirely unworn. Please try on your new footwear indoors on a clean, carpeted surface to ensure fit without scuffing the soles.
• Original Packaging: All items must be returned in their original packaging, including the shoe box. Please place the shoe box inside a separate shipping box or poly-mailer to prevent transit damage.

How to Start a Return

• Email our support team at support.dorowalk.in with your order number and let us know if you would like a refund or an exchange for a different size.
• Our team will reply within 24 hours with a return authorization and the exact return shipping address.
• Pack the item securely and drop it off with the designated courier. (Note: Return shipping costs are the responsibility of the customer / We provide a prepaid return label).

Refunds

Once we receive and inspect your returned items, we will notify you via email. Approved refunds will be automatically processed back to your original method of payment within [5-7] business days.